Shipping & Delivery
Inside your user account, find the Order, which includes the product(s) you want to return. Click on Request Return and fill out the form. The Hair Edit Customer Service will facilitate the return. Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.
New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, The Hair Edit will correct the order at no additional cost.
If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact CustomerCare@thehairedit.com and we will ship a new item or provide a refund.