FAQ

  • General
  • Orders & Returns
  • Shipping & Delivery
  • Contact Us

General

How do I reach customer service?

We would be happy to assist you. Please email us at info.cs.frm@gmail.com. Customer Care hours of operation are Monday-Thursday 8:00 am – 5:00 pm CST and Friday 8:00 am – 1:00 pm CST, closed Holidays. Emails sent over the weekend will receive a response on the next business day.

Where can I leave a review?

Visit the product page of the product you want to review and there is a review section after the product information where you can leave a review.

How do I stay on top of all product launches?

Subscribe to our emails at the bottom of our homepage or on our homepage email sign up pop up to learn about our newest launches, exclusive special offers, and stay up to date with all things The Hair Edit.

How do I opt out of receiving emails?

Go to the bottom of any of our emails and click “Unsubscribe”.

Can I purchase The Hair Edit products in store?

Please email info.cs.frm@gmail.com to find a store in your area.

Do you offer free samples or gifts?

Occasionally thehairedit.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included while supplies last and are therefore not guaranteed. All samples are subject to change and availability.

Orders & Returns

What payment methods do you offer?

You can check out using Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Shop Pay, MetaPay, Venmo, Diners Club, Elo, Union Pay, and JCB.

Can I cancel or modify my order?

While your order is still being processed, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at info.cs.frm@gmail.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email info.cs.frm@gmail.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.

My item is damaged. What should I do?

If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact info.cs.frm@gmail.com and we will ship a new item or provide a refund.

What is your return policy?

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, The Hair Edit will correct the order at no additional cost.

How do I return an item?

Email info.cs.frm@gmail.com with the following information and a member of our customer service team will help to facilitate the return:

  • Name
  • Address
  • Phone number
  • Product requested to be returned
  • Reason for return

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation that the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.

Shipping & Delivery

What is your shipping policy?

We offer free shipping on orders over $30 within all 50 U.S. states. Standard shipping rates apply to all orders under $30. Normal delivery is 5-8 business days. Orders placed after 12PM CST on Friday will be processed on the following Monday, except for holidays.

When can I expect my order?

Our distribution center is open Monday through Friday. Depending on your location, standard shipping is no more than 5 days.

Do you offer free shipping?

Yes! We offer free shipping on orders over $30 within all U.S. 50 states.

Is international shipping available?

No, international shipping is not available currently. We hope to have international shipping options available in the future.

How can I track my order?

Once your order has been fulfilled, you will receive an email with your tracking information. If you have not received an email with tracking information, please email us at info.cs.frm@gmail.com.

Where is my order?

Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at info.cs.frm@gmail.com.

Why was my order returned and refunded?

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at info.cs.frm@gmail.com.

Contact Us

How do I reach customer service?

We would be happy to assist you. Please email us at info.cs.frm@gmail.com. Customer Care hours of operation are Monday-Friday 8:00 am – 5:00 pm CST, closed Holidays. Emails sent over the weekend will receive a response on the next business day.