• Ordering
  • Shipping & Delivery
  • Product
  • Payment Information
Didn’t find an answer? Please contact us at CustomerCare@thehairedit.com


01. When can I expect my order?
Our distribution center is open Monday through Friday. Depending on your location, standard shipping is no more than 5 days.

Shipping & Delivery

01. Do you offer free shipping?

Yes! We offer free shipping on all US orders over $30.

02. Is International shipping available?
No, international shipping is not available at this time. We hope to have international shipping options available in the future.
03. How can I track my package?
We will send you an email as soon as your package ships which will include the carrier and a tracking number. From there, it is as simple as going to that carrier’s website and entering the tracking number.
04. Where is my order?

Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at CustomerCare@thehairedit.com.

05. Can I Cancel Or Modify My Order?

While your order is still processing, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at CustomerCare@thehairedit.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email CustomerCare@thehairedit.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.

06. Why was my order returned and refunded?

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at CustomerCare@thehairedit.com.

07. What is your return policy?

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return.

If the return is due to a defective product or the result of a shipping error, The Hair Edit will correct the order at no additional cost.

08. How do I return an item?

Email CustomerCare@thehairedit.com with the following information:

- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return

A member of our customer service team will help to facilitate the return.

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.


01. My item is damaged. What should I do?

If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact CustomerCare@thehairedit.com and we will ship a new item or provide a refund.

Payment Information

01. What are my payment options?
We accept all major credit cards and PayPal.