• Ordering
  • Shipping & Delivery
  • Product
  • Payment Information
Didn’t find an answer? Please contact us at CustomerCare@thehairedit.com


01. When can I expect my order?
Our distribution center is open Monday through Friday. Depending on your location, standard shipping is no more than 5 days.

Shipping & Delivery

01. Do you offer free shipping?

Yes! We offer free shipping on all US orders over $30.

02. Is International shipping available?
No, international shipping is not available at this time. We hope to have international shipping options available in the future.
03. How can I track my package?
We will send you an email as soon as your package ships which will include the carrier and a tracking number. From there, it is as simple as going to that carrier’s website and entering the tracking number.
04. What is your return policy?

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return.

If the return is due to a defective product or the result of a shipping error, The Hair Edit will correct the order at no additional cost.

05. How do I return an item?

Email CustomerCare@thehairedit.com with the following information:

- Name
- Address
- Phone number
- Product requested to be returned
- Reason for return

A member of our customer service team will help to facilitate the return.

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.


01. My item is damaged. What should I do?

If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact CustomerCare@thehairedit.com and we will ship a new item or provide a refund.

Payment Information

01. What are my payment options?
We accept all major credit cards and PayPal.